Shipping Policy

Skinkrew

Thank you for shopping with Skinkrew! This Shipping Policy explains how we process, pack, and deliver your orders, along with timelines, costs, and what to do if something goes wrong along the way.

1. Order Processing Time

• All orders are processed within [1–3] business days (excluding weekends and public holidays) after payment confirmation.
• Orders placed after [cutoff time, e.g., 2:00 PM IST] will be processed the next business day.
• During sale periods, promotions, or high-demand launches, processing may take an additional [1–2] business days.
• You will receive an email/SMS confirmation with tracking details once your order has shipped.

2. Shipping Destinations

We currently ship only within India, to all serviceable pin codes.

We do not offer international shipping at this time.

If your delivery address falls outside our serviceable areas, our team will contact you to arrange an alternative or issue a refund.

3. Shipping Methods & Delivery Times

Delivery times are estimates and begin from the date of shipping, not the date of order. Actual delivery times may vary based on your location and courier partner schedules.

4. Shipping Charges

• We offer free shipping on all orders, with no minimum order value required.

5. Order Tracking

• Once your order ships, you'll receive a tracking number via email/SMS.
• You can track your order directly on our website under [Track Order] or via the courier partner's website.
• Please allow 24–48 hours for tracking information to update after dispatch.

6. Delayed, Lost, or Missing Packages

• If your order hasn't arrived within the estimated delivery window, please contact us at info@skinkrew.com with your order number.
• For packages marked "delivered" but not received, we recommend checking with neighbors, building security, or your local courier office before reaching out to us.
• Skinkrew is not responsible for delays caused by natural disasters, customs processing, courier disruptions, or other events beyond our control, but we will do our best to assist in resolving the issue.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within [48 hours] of delivery at info@skinkrew.com.
• Please include your order number and clear photos of the item and packaging.
• We will arrange a replacement, exchange, or refund as per our [Returns & Refunds Policy].

8. Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.
• Skinkrew is not liable for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
• If you need to change your shipping address after placing an order, contact us immediately at info@skinkrew.com — we can only accommodate changes before the order has shipped.

9. Order Changes & Cancellations

• Orders can be modified or cancelled within [X hours] of placement, provided they have not yet been processed for shipping.
• Once an order has shipped, it cannot be cancelled, but you may initiate a return once received (see our Returns Policy).

10. Contact Us

For any questions about your shipment, reach out to us:

• Email: info@skinkrew.com
• Phone/WhatsApp: 7977255117
• Hours: 10 AM to 7 PM

Skinkrew reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with an updated revision date.