Return & Refund Policy

Payment, Cancellation & Refund/Return Policy

Payment

Online orders are accepted via the following payment modes:

  • Visa & MasterCard
  • Credit Cards from selected banks in India
  • American Express Credit Cards via VBV/MSC (secure code)
  • Debit Cards using a secure 3-digit CVV (given on the back of the card)

NOTE: While making an online transaction using a Visa or MasterCard, you will need to submit your 16-digit Credit Card number, Card Expiry date & a 3-digit CVV number (printed on the back of the card).

The Credit Card transaction will appear on your bank statement as [Skinkrew / your billing descriptor].

In case of amount deduction from your account for a purchased product, if you fail to receive a confirmation from our end, please reach out to our customer support team with the following details:

  • Transaction Reference Number
  • Amount debited, along with your registered Email ID
  • Date & time of transaction

Cancellation Policy

  • Dispatched orders are non-refundable, even if you change your mind after placing the order.
  • Vouchers can be used only once and will be treated as utilized, even after order cancellation.
  • Vouchers redeemed for an order need not be returned. They will expire if not utilized within 6 months of purchase.
  • Refunds are initiated only once we receive the returned goods. Goods must be in perfect condition, fully packed, and return postage costs will need to be borne by you (unless the return is due to our error, as outlined below).

Refund and Return Policy

Step 1 – Raise a return/replacement request within 3 days from the date of delivery if you've received the wrong or expired product(s).

Please raise a request here with your order and contact details: info@skinkrew.com

In case of damaged or missing product(s), raise a return/replacement request within 2 days from the date of delivery. We are unable to accept a return/refund under the following conditions:

  1. A video was not recorded at the time of opening the packaging box.
  2. A video of the damaged product was not recorded immediately after opening the packaging box, or the recording had a pause/cut in it.

Step 2 – Give us 2 working days to review your return request.

Step 3 – After reviewing your return request, we will arrange for our courier partner to pick up the product(s) delivered to you.

Step 4 – In case our reverse pickup service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Step 5 – Once your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement is subject to stock availability.

  • Refunds are processed via bank transfer and take up to 5–7 business days.
  • Prepaid orders are credited back to your original payment method within 10 business days of refund initiation, and may take an additional 7–10 days to reflect in your account balance.

A Note for Our Valued Customers

For a smooth user experience, we go to great lengths. However, when necessary, we must enforce our policies for the benefit of all our customers.

We've noticed that while the vast majority of our customers have genuine concerns, a small number take advantage of our liberal return and exchange policies — repeatedly returning items, refusing shipments, or requesting cashback for issues we are not responsible for. Since this deprives regular customers of the opportunity to purchase these products, our customer care team reserves the right to assess, judge, and take action at their discretion in such cases.

Impairment & Damages

We take the utmost care and accountability when shipping our products to you. Once your package is screened, it goes through an extensive quality check before it's dispatched to you.

However, if you receive a partial, void, or damaged order placed directly through our website, please contact our customer service team within 24 hours of receiving the package.

Please keep the following in mind:

  • Do not use the product(s).
  • Take clear photographs of the product(s) and packaging.
  • Keep the invoice copy with you.

Contact Us

For any queries, feel free to reach out to our customer care team:

  • Email: info@skinkrew.com
  • Phone/WhatsApp: 7977255117
  • Hours: 10 AM to 7 PM

We are happy to assist and resolve your concerns!