Frequently Asked Questions
Shipping & Orders
How to place an order?
You can place prepaid orders on our website at www.skinkrew.com
To place an order, click the “add to cart” button next to any product you wish to purchase. Once you have added all products to your cart, click on the “checkout” button.
Thereafter, you need to add your contact details and shipping address. Once the contact information has been entered, you will be taken to the payment page. You can select your preferred payment method and make the payment. That’s it!
Once the payment has been processed, you will see the order confirmation page with your order details. You will also receive a confirmation on email and WhatsApp upon placing your order.
FREE SHIPPING ON ALL ORDERS
For any other queries, you can reach out to us on via email on info@skinkrew.com.
What is the estimated delivery time?
Once dispatched, most orders reach our customers within 1 to 4 business days, depending on your location.
What should I do if my order is damaged/incorrect?
If your order is damaged or incorrect upon arrival, please reach out to us within 24 hours of delivery. Please include an unboxing video and photos so our team can immediately escalate and resolve the issue with the appropriate departments.
Where can I track my order?
Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.
Can I make changes to my shipping address/phone number after placing the order?
If you need to update your shipping address, phone number, or email address after placing an order, please contact us immediately via email at info@skinkrew.com.
Please note that these modifications can only be processed within 2 hours of order placement or before shipment, whichever occurs first. We are unable to make any changes once the order has been shipped.
Additionally, if a delivery fails because the customer is unavailable, a re-shipping fee of INR 100 will apply to send the order again.
Do you ship internationally?
International shipping is coming soon! While we do not offer delivery outside of India currently, we plan to make SkinKrew available worldwide very shortly. Stay tuned!
How soon after I place my order is it shipped?
Most orders are dispatched within 24 to 48 hours. Once your order is on its way, you will receive a tracking link via email so you can follow its journey!
Will I get invoice?
We send the hardcopy of a detailed invoice with your order (in the shipment box).
Cancellation & Returns
When will I receive refund for cancelled order?
Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account. Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.
Can I return/exchange products?
Returns will only be accepted for products that are physically damaged, have physical defects or if an incorrect product has been shipped. We request you to reach out to us via email on info@skinkrew.com with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.
Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified, and we will reship the same package back to you.
Returns will not be accepted if the product has been used/opened/tried and/or the serial number has been tampered with. On receipt of the returned product, SkinKrew will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.
Products & Formulations
Are SkinKrew products suitable for sensitive skin?
Our formulations are designed with high-quality, effective ingredients. However, because everyone's skin chemistry is unique, we always highly recommend doing a patch test on your inner arm or jawline 24 hours before introducing any new product to your face.
How should I store my skincare products?
To maintain the efficacy and stability of the active ingredients, store your SkinKrew products in a cool, dry place away from direct sunlight. Ensure the caps are tightly closed after every use.
What is the shelf life of the products?
You can find the specific manufacturing and expiry dates printed on the outer packaging of the product.